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Service & Privacy

Service

At ECOutlet we aim to deliver your goods as quickly as possible and of the highest quality.

All prices are quoted in British pounds (£). We make every effort to ensure that our prices are accurate, however occasionally changes occur. If this happens, we will contact you prior to shipping and confirm that you agree to the revised price or alternatively give the option to change or cancel the order.

All orders are subject to stock availability. If your order is out of stock, we will back order for you. If the delivery of the goods to us is expected to take more than a few days we will contact you to ensure you still want to go ahead with the order.

Prices are shown inclusive of VAT which is charged at the relevant rate (17.5%, 5% and 0%).

We accept Visa, Solo, Maestro and Mastercard. When any order is placed on our website, card numbers are encrypted using 128 bit encryption to ensure the security and integrity of all your sensitive data.

You will receive an email confirming your order with 24 hours of placing the order. This will include your order number and our contact details. It will also include a list of products ordered and the costs.

At ECOutlet, we aim to ensure that all information contained on this website is accurate and up to date. However, ECOutlet disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website to the extent permitted under applicable law.

ECOutlet shall not be liable to any person for any loss or damage that may arise from the use of any information contained in any of the materials on this website.

Privacy

ECOutlet is committed to protecting user’s privacy. We use the information from you in order to process orders, improve your use of the site and provide an optimum shopping and community experience.

Information is collected from you when you register as a member or make your first purchase. When you order we need to know your name, email address, delivery address, telephone number and credit or debit card details. Your telephone number is required so that we can notify you of any problems which might arise with your order. It is also required should we need to verify your identity if we suspect your card details are being used fraudulently.

The personal information we hold on our customers will be treated securely in accordance with ECOutlet security policy and the law. We will not pass on any information to third parties other than when required to as part of the order fulfilment. Should this be necessary, the third party involved will not disclose any of the details to another third party.

We may use the information collected to occasionally send you details about functional changes to the website, new products or services or to send you a copy of our newsletter if you requested it. We will not send random marketing emails to personal email addresses (spam).   If at any point you wish to be removed from our database please contact us and we will remove your details.

ECOutlet conforms to the requirements of the Data Protection Act, 1998.

If you would like to check the information we hold on you please email us at info@ecoutlet.co.uk

Security

Transactions are completed through a secure web server. The secure server software (SSC) encrypts all your personal information you input before it is sent to us. No credit card numbers are ever handled by, or stored on our server.

Cookies are used on our site in order for us to store items in your shopping basket, to store delivery details and to store your member details. Most web browsers automatically accept cookies. You can decide to turn off cookies within your browser, however, this will prevent you from making any orders or using any of the other features of the site that require cookies.


Password/account security

You are responsible for ensuring the security of your password and any activities that occur under your account. ECOultet shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account.

Links to other sites

Our website may contain links to other websites which are not under our control and therefore not covered by our Privacy Policy. These sites may collect information from you which will be used by them in accordance with their privacy policy.

 

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